Delivery Policy

Delivery Policy

When will I receive my order?

As soon as possible! All my products are made to order; this enables me to offer you greater choice, to respond more readily to demand and to operate as sustainably as possible by avoiding wastage.

Once you have placed your order and paid in full, I'll crack on making your chosen products and aim to fulfil all orders within *3 days. In the event of unforeseen delays, I will contact you about your order within *3 days of you placing it.

Once I have made, quality-checked and **packaged your order, it will be dispatched by Royal Mail, Monday to Friday (excluding holidays). Please note ***Royal Mail's delivery aims in the tables below as a guide to how long your order should take to arrive once I have posted it.

How much will I pay for delivery?

I offer FREE UK delivery with Royal Mail's Second Class Service. Other services are available, as well as ****international delivery, at cost. I use Royal Mail Click and Drop services for all deliveries - the tables below reflect Royal Mail's delivery aims and the delivery price that will be applied to your order, based on its weight. You can select your preferred delivery service at checkout and the delivery cost for your order will be calculated. Face mask quantities listed below are approximate and included as a guide only; different or additional products (such as scrunchies or spa essentials) will affect the delivery cost.

UK DELIVERY

SERVICE
DELIVERY AIM
WEIGHT 
ORDER SIZE
PRICE
Second Class 
***2 - 3 working days
UnlimitedFREE
First Class
***Next day
Up to 100g
2 face masks
£1.29

100g - 150g
3 - 4  face masks
£1.83

150g - 1kg
5 - 27 face masks
£3.68

1kg - 2kg
38 - 54 face masks
£5.47
Tracked 24 
***24 hours
Up to 150g
4 face masks 
£4.02

150g - 1kg
5 - 27 face masks
£5.46

1kg - 2kg
28 - 54 face masks
£7.80

INTERNATIONAL DELIVERY - STANDARD

WEIGHT
ORDER SIZE
EUROPE 
***3 - 5 WORK DAYS
USA
***6 - 7 WORK DAYS
REST OF WORLD
***6 - 7 WORK DAYS
Up to 100g
2 face masks
£3.05£4.00£4.00
100g - 150g
3 - 4 face masks
£4.05£5.65£5.50
150g - 250g
5 - 6 face masks
£5.65£10.65£8.00
250g - 500g
7 - 13 face masks
£7.50£16.30£11.80
500g - 750g
14 - 20 face masks
£8.75£19.05£14.55
750g - 1kg
21 - 27 face masks
£9.90£22.70£17.35
1kg - 1.25kg
28 - 33 face masks
£10.75£26.15£19.55
1.25kg - 1.5kg
34 - 40 face masks
£11.80£28.90£21.80
1.5kg - 2kg
41 - 54 face masks
£12.70£30.15£23.00

INTERNATIONAL DELIVERY - TRACKED AND SIGNED

WEIGHT
ORDER SIZE
EUROPE 
***3 - 5 WORK DAYS
USA
***5 - 7 WORK DAYS
REST OF WORLD
***5 - 7 WORK DAYS
Up to 100g
2 face masks
£8.55£9.55£9.50
100g - 150g
3 - 4 face masks
£9.00£10.45£10.30
150g - 250g
5 - 6 face masks
£10.35£15.15£12.65
250g - 500g
7 - 13 face masks
£11.80£20.55£16.30
500g - 750g
14 - 20 face masks
£12.85£22.55£18.70
750g - 1kg
21 - 27 face masks
£13.80£26.20£21.35
1kg - 1.25kg
28 - 33 face masks
£14.20£29.65£23.20
1.25kg - 1.5kg
34 - 40 face masks
£14.75£32.40£24.60
1.5kg - 2kg
41 - 54 face masks
£14.95£32.90£25.05
COVID-19: Some of my suppliers (and their suppliers) are struggling to maintain their usual fast lead times and this inevitably has a knock-on effect throughout my whole supply chain. I aim to achieve a balance between having sufficient stock of all the materials needed to fulfil customer orders, avoiding wastage, and the increased costs that result from overstocking. I aim to reflect accurate stock levels on the website, however, these are not “real time” so items may go temporarily out-of-stock because of the supply chain problems I mentioned earlier. If this happens and I think your order might be delayed, I will contact you by email with an update within *3 working days of your order being placed. Please check the ***Royal Mail's services update page for any delays or disruption in your area. Whilst most of my deliveries have arrived on time, I have received reports of one or two packages being delayed.

*Dispatch times may be affected during periods of high demand. Orders for large quantities are very welcome but, if you are concerned about delivery timescales, please re-visit this page or contact me to check the latest information.

**I aim to use environmentally friendly, 100% recyclable packaging materials for your order, or at least partly recyclable material, whenever possible. I may use recycled packaging for larger orders so please don't be alarmed if your order arrives in a box with Amazon or other branding. Future generations and myself will thank you for reusing and recycling as much as possible :-)  Here are a few ideas - https://greenerideal.com/guides/green-living/10-creative-ways-to-reuse-packaging-materials/ 

***Please see Royal Mail’s “When will my item arrive?” for the latest information about their delivery timescales.

****Orders for delivery to addresses outside the UK may be subject to local customs fees also known as import duty and taxes. These fees are NOT included with your order and you need to settle these with your local customs authority or agent. For guidance, you may find this calculator useful.